TemptingPlaces™ collection gathers 120 independent boutique hotels in 34 countries. Our expertise in the experiential travel industry helps member hotels to penetrate new markets and reinforce their brand positioning through tailored sales, marketing and communication activities.
As a Travel Concierge Assistant, you will be required to offer the highest level of customer service and provide our clients with the ultimate luxury holiday experience. You will participate in maintaining a strong relationship with our clients, trade partners and hotels, and thus generating loyalty and repeat business. This position of Travel Concierge Assistant is essential to develop business for our hotels and allowing them to maximize the value of their TemptingPlaces membership.
As a Travel Concierge Assistant, you will have following missions:
- Managing multichannel booking requests: B2C & B2B, individual & group, business & leisure
- Advising demanding international clients in their choice of destination, travel experience and hotel
- Designing tailor-made holiday experiences in accordance with TemptingPlaces philosophy
- Prospecting boutique hotels matching clients’ needs and TemptingPlaces high quality criteria
- Negotiating with hotels to ensure best sales conditions and meet business targets
- Identify and create additional revenue opportunities
- Being the ambassador of our soft brand to generate sales leads
- Conducting and analyzing client satisfaction surveys
Our perfect candidate:
- Proactive, sociable and sales-oriented individual with an “I can do” attitude
- Excellent communication skills in French and English – both verbal and written (extra language is a plus)
- Good self-organization skills, being able to manage multiple tasks in a fast-paced environment
- Careful attention to details and a sense of service
- Reactive, perseverant and diplomatic
- Good negotiator and a resourceful problem solver
- Knowledgeable in Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Strong interest for the luxury travel market and its key players
- Previous experience in travel/hospitality industry (knowledge of the reservation process is an advantage)
Internship for 4-6 months starting asap.
